FAQ'S

GENERAL

Do you offer refunds?

The only time that we will offer a refund is in the event that we’ve sold you a faulty item and we can’t replace it with a substitute.

Do you have spare parts for items that you sell?

We may have spare parts for some items, however we don’t deliberately keep spare parts. Contact us and we’ll let you know whether we can help or not. If the item is under warranty and something is broken, then we will obviously rectify the situation ASAP at no cost.

ORDERS

What are your current lead times?

Lead Times are currently running 1-3 days (Lead Time- Time from order is placed until it ships)

What payments do you accept?

We accept PayPal, MasterCard and Visa

SHIPPING AND HANDLING

Do you ship to my country?

We ship everywhere in the world!

Where do you ship the item from?

All items are shipped from Melbourne, Australia.

Where is my tracking number?

Once your order has been shipped, you will receive an email with your tracking number. If you don't receive anything from us after few days, don't hesitate to contact us. Sometimes confirmation emails are stopped or end up in the spam box.